Splashtop Remote Control from Within Freshservice
Using the Splashtop integration with Freshservice, your IT support, or help desk team can remotely support your users right from within Freshservice, using the Splashtop SOS service.
Splashtop SOS with Freshservice
With the integration, you can initiate a remote desktop connection to your users’ computers to provide support directly from within the Freshservice ticket, with just a few clicks! When the remote access session is complete, session information is automatically logged into the ticket for future reference. Your users do not need to have any software pre-installed to be supported.
You’ll also be able to take advantage of all features found in Splashtop SOS, including file transfer, remote reboot, chat, share technician desktop, and more. All remote sessions are fully encrypted.
Splashtop also offers cloud as well as on-prem deployment options.
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Splashtop SOS – Cloud Solutions
- With Splashtop SOS you can:
- Provide remote support to your end-user by launching a remote session from your device and connecting to the end-user’s computer or mobile device with a 9-digit session code (with all SOS subscriptions).
- Remotely support computers even without an end-user present (with SOS+10 and SOS Unlimited).
- Learn more about Splashtop SOS
- With Splashtop Enterprise, you can do everything above plus:
- Integrate with Single Sign-On, remote into unattended Android devices, and get remote computer management features (only with SOS Enterprise).
- Learn more about Splashtop Enterprise
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Splashtop SOS – On-Prem Solution
- With Splashtop’s on-premises solution, you can:
- Install the Splashtop gateway in your DMZ or behind your firewall.
- Provide attended/quick support to unmanaged computers with a 9-digit access code.
- Get unattended, anytime remote access into your managed computers and Android devices.
- Integrate with Active Directory to easily provision and authenticate user accounts.
- Learn more about Splashtop On-Prem
Get the Splashtop app from the Freshworks Marketplace ( cloud or on-prem ) and get Splashtop SOS from Splashtop. Start your SOS free trial today and try the integration yourself!
Resources
Support Article: Setting up and using Splashtop SOS with Freshservice
Splashtop Integration App in the Freshservice Marketplace
Additional Solutions
Get Splashtop Remote Support to have unattended remote access to your computers to provide support. Free trials available.
Splashtop Remote Access Solutions
Splashtop SOS
Splashtop Enterprise
Learn More »
Splashtop Business Access
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